ParentSquare FAQs

Q: What is ParentSquare?
A:  ParentSquare, is NSD’s new communication platform that will allow us to unify all parent and guardian communication from the district, schools, classrooms and school activity groups under one umbrella.

Q: Is ParentSquare replacing Remind?
A:  Yes, ParentSquare is replacing our previous platform, Remind.

Q: Will all teachers be using ParentSquare for home-to-school communication this year?
A: ParentSquare will be the main source of communication for the district. However, this method of communication might not be utilized by all classrooms right away. This is a new platform, so please be patient.

Q: Do I have to create a ParentSquare account?  
A: No. But what a registered user can see and have access to and what a non-registered user can see and have access to will be different.

Q: How do I find the ParentSquare app?
A: You can download ParentSquare in the App Store.

Q: Do I have to use ParentSquare on my SmartPhone?
A: No, you can log in to https://www.parentsquare.com/signin from a computer and do all of the same ParentSquare activities.

Q: Why didn’t I receive a ParentSquare invitation?
A: ParentSquare invitations will start at the beginning of the 2021-2022 school year. Email and text invitations will be sent to the email addresses and cell phone numbers of families that we have on file in PowerSchool. If you did not receive a ParentSquare invitation, it is possible we have the wrong contact information in PowerSchool. Please visit our Parent Portal to verify or correct the information we have on file or visit your school office.

Q: Why doesn’t my ParentSquare invitation link work?
A: Invitation links only last for 24 hours. You do not need to wait for a new invitation! You can proceed to the ParentSquare log on page and create your account with the same email address where you received an invitation.

Q: Why is my spouse’s name on my ParentSquare account?
A: It is recommended that each spouse have their own cell phone or email for emergency situations. However, if you and your spouse share an email address (or have provided the same email address for each of you in our parent contact records), only one spouse will be able to log in to ParentSquare using that email address. 

Q: Who will ParentSquare contact?
A: ParentSquare will notify contacts listed as a Parent or Guardian in PowerSchool. 

Q: Can I share my username/password with extended family members who also want information about district events?
A: No. Sharing a password will allow a user to see personally identifiable information about the student. Since ParentSquare is an all-on-one tool, any user would be able to see attendance notifications, lunch balance information, direct messages, and report cards. 

Q: Will my ex be able to see my contact information?
A: No. Each contact is able to create their own private account. While they will see everything related to the shared student, they will NOT see contact information on the other parent.  

Q: If I change my contact information (phone number, email address), how long does it take until that change is in effect?
A: It can take up to 24 hours for your contact information to be synced from PowerSchool to ParentSquare.

Q: My email is correct in ParentSquare. Why am I not receiving emails?
A: Please check your spam folder to see if your ParentSquare messages ended up there and mark them as “Not Spam.” Also add [email protected] to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact [email protected]

Q: How can I add another child to my account? How can I add another school to my account?
A: If you wish to add another child to your account, you will have to ensure your school’s information system has registered your contact information and you are associated with your child. ParentSquare will always reflect the most current information received from PowerSchool. Please contact your school office to make sure your information in PowerSchool is correct.

Q: How do I change my ParentSquare password?
A: Please go to parentsquare.com and click “Forgot Password” on the login page. Enter your email or phone number and you will be sent a link to reset your password.

Q: How do I change the email or cell phone number on my account?
A: If you wish to change your contact information, please contact your school office. Please note that it can take up to 24 hours for changes to take effect.

Q: I can sign into ParentSquare but need to make adjustments to my account. Where do I go to make changes?  
A: Check your email and phone number in ParentSquare. Click on your name in the top right and click “My Account.” If corrections need to be made, please contact your child’s school with the correct information.

Q: I’m not a parent or guardian. How do I stop getting messages from ParentSquare?
A: Sometimes an incorrect email or phone number is entered into the database. To stop receiving all notifications, please contact the school that is sending you messages and have them remove your contact from their database.

Q: Where can I find school phone numbers?
A: On the web you can access the school directory on the left navigation bar under the “Explore” menu. On the ParentSquare App, look under the “More” menu.

Q: English is not my first language. How can I receive content in my native language?
A: You can customize your language settings by going to “My Account” and clicking “Change This” under language settings. After choosing a language from the drop-down menu, you will start to receive content in that language. 

Q: I am getting too many messages from ParentSquare. How can I receive fewer notifications?
A: Customize your notification settings by going to your homepage and clicking on your name in the top right corner. Select “My Account” from the drop-down menu. Find your notification settings in the top right corner and click “Change This.” If you select the “Digest” setting, you will only receive one condensed message in the evening. 

Q: How do I send a message to my child’s teacher?
A: On the web, click “Messages” in the sidebar and start a direct conversation by clicking “New Message.” On the ParentSquare App, tap on “+” sign to start a new message. You will see your child’s teacher and group owners in the quick-select recipients box at the top of the page. Or type the first three letters of a name in the recipient box for other users to auto-populate.

Q: Is there a tutorial where I can learn how to use Parent Square?
A: You’ll find links to easy-to-follow training courses at https://parentsquare.talentlms.com